Shipping Policy
Shipping Policy – Adelaide Healthcare Equipment
At Adelaide Healthcare Equipment, we prioritise making your shopping experience smooth and hassle-free, and that includes reliable, stress-free shipping. Here’s what you need to know:
Shipping Methods
We offer various shipping options based on your order size and delivery location. At checkout, you can choose the method that best fits your needs. We work with trusted courier partners to ensure safe and timely delivery.
Order Tracking
Once you place your order, you’ll receive a confirmation email with a tracking link. This allows you to monitor the status and estimated delivery time of your shipment.
Account Convenience
Creating an account is optional but recommended—it saves your shipping and payment details for quicker future checkouts.
Payment Options
We accept all major Visa and MasterCard payments. We also offer flexible payment plans through zipMoney. Full payment is required at the time of checkout.
Delivery Fees
Delivery charges are based on the size and destination of your order and will be calculated at checkout. Alternatively, if you’re nearby, you can choose in-store pickup.
Order Processing
We begin processing your order as soon as it’s placed. If any issues arise, our team will reach out to you directly.
Assembly Requirements
Most products are delivered pre-assembled. However, larger or complex items may require assembly, especially for deliveries outside our local area.
Processing Time
Order processing takes 2–10 business days after confirmation. We strive to dispatch all orders promptly and will contact you directly in case of any unexpected delays.
Local Delivery
If you’re located in Adelaide or surrounding areas, we offer local delivery and in-store pickup. Our team will contact you to arrange a convenient delivery time.
In-Store Pickup
Pickup is available from our [warehouse location] during [business hours]. Please bring your order confirmation when collecting your items.
International Delivery
At this time, we only ship within Australia, with a focus on South Australia.
Shipping to P.O. Boxes
Small items can be shipped to P.O. boxes via Australia Post.
For updates or questions regarding your order, please contact us info@adelaidehealthcareequipment.com.au at or call us at 0426 006 607.
Thank you for choosing Adelaide Healthcare Equipment—your trusted provider of assistive technology solutions.